Privacy Policy

Welcome to Q-Invoice, a product of QuantaLynk. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our invoicing platform and related services (collectively, the “Service”).

By accessing or using Q-Invoice, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

QuantaLynk is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy applies to all users of Q-Invoice, including business owners, their clients, and any other individuals who interact with our platform.

We collect the following types of information:

Account Information

• Name, email address, and contact details when you register for an account
• Business name, address, GSTIN, and other business identifiers
• Profile information including company logo and business preferences
• Authentication credentials (passwords are encrypted and never stored in plain text)

Usage Data

• Information about how you use the Service, including pages visited, features used, and time spent on the platform
• Device information including browser type, operating system, and IP address
• Log data and analytics information to improve our services

Payment Data

• Subscription and billing information for your Q-Invoice account
• Invoice and payment information you create and manage through the platform
• Bank account details and UPI information for receiving payments from your clients

Client Data

• Information about your clients that you enter into the platform, including names, email addresses, phone numbers, and billing addresses
• Invoice history and payment records

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Q-Invoice platform
• To process your invoices and facilitate payments
• To send you transactional communications, including invoice notifications, payment confirmations, and account alerts
• To respond to your inquiries and provide customer support
• To send you marketing communications about new features, updates, and promotional offers (with your consent)
• To analyze usage patterns and improve user experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service
• To generate anonymized, aggregated insights about platform usage

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
• We use secure cloud infrastructure with regular security audits and penetration testing
• Access to personal data is restricted to authorized personnel on a need-to-know basis
• We maintain regular backups and disaster recovery procedures
• Passwords are hashed using industry-standard algorithms and are never stored in plain text

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to implementing reasonable safeguards.

We use trusted third-party service providers to help us operate our platform. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

Payment Processing

We use Razorpay for processing subscription payments and enabling payment collection for your invoices. Razorpay's privacy policy governs their use of your payment information. Razorpay is PCI-DSS compliant and adheres to strict security standards.

Authentication

We offer Google Authentication as a sign-in option. When you choose to sign in with Google, Google's privacy policy applies to the information they collect and share with us.

Email Services

We use third-party email service providers to send transactional and marketing emails. These providers process your email address and related metadata to deliver emails on our behalf.

Messaging Services

We integrate with WhatsApp Business API to enable invoice delivery via WhatsApp. Your phone numbers and message content are processed in accordance with WhatsApp's and Meta's privacy policies.

We use cookies and similar tracking technologies to enhance your experience on our platform.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly, including authentication and session management
• Analytics Cookies: Help us understand how users interact with our platform to improve the user experience
• Preference Cookies: Remember your settings and preferences for future visits

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.

Under applicable data protection laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can request that we correct any inaccurate or incomplete personal information
• Right to Deletion: You can request that we delete your personal information, subject to legal retention requirements
• Right to Data Portability: You can request your data in a structured, commonly used format
• Right to Withdraw Consent: You can withdraw consent for marketing communications at any time
• Right to Object: You can object to the processing of your personal information in certain circumstances

To exercise any of these rights, please contact us at support@qinvoice.in. We will respond to your request within 30 days.

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information is retained for the duration of your account and for a reasonable period thereafter for legal and business purposes
• Invoice and financial records are retained for a minimum of 8 years in compliance with Indian tax laws and accounting standards
• Usage data and logs are typically retained for 2 years for analytics and security purposes
• If you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law

Q-Invoice is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@qinvoice.in.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as soon as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last Updated” date at the top of this policy
• Notify you via email or through a prominent notice on our platform
• Provide you with the opportunity to review the changes before they take effect

Your continued use of Q-Invoice after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all inquiries within 5 business days.